Frequently Asked Questions

Returns

KR3 is a Pro Shop. All of our bats are checked for quality at every step of production. All wood is hand selected directly at the saw mills and then hand graded upon arrival. Our bats are turned by experienced bat smiths with extensive knowledge of how trees grow and how each type of wood behaves and what it takes to make a high performance bat. We have very high quality standards both in performance and style and when bats leave our factory we are confident in their performance. For this reason, and due nature of the game, we do not replace wood bats. We do however stand behind all of our products and if you feel that anything aside from general usage or incorrect hitting has caused you to not be satisfied with your purchase please contact us immediately by phone or email.

Warranty Policy

We offer a onetime replacement within 90 days from the date of purchase on our Birch Crossover and Maple Magnum wood composites, and 60 days on our Eagle Magnum wood composite bats. The failure must have occurred during the normal use with real baseballs, be the direct result of a manufacturing defect. The wear on 60 and 90 day warranty bats must also show that bats have been indexed regularly during use.

Bats that meet the above requirements are to be returned to the store together with the original dated receipt and full contact information including shipping information and left to be reviewed by our sales representative. If the bat is approved for warranty replacement you will be contacted and a replacement bat will be shipped directly to you. Bats must still retain the decal on the knob of the bat containing the length and weight of the bat. Items not covered include but are not limited to: abuse or misuse, bats used in a commercial batting cage or for team batting practices, cosmetic surface or structural conditions resulting from normal wear and tear or bats that have been altered or cupped. Warranty service can be refused to any person who, at the sole discretion of KR3, abuses KR3 product and/or KR3 warranty policy. There are no other warranties written or implied.

Shipping & Delivery Times

If you are concerned with meeting a specific delivery date for an event, you are invited to call or email us with your order and advise us of that date. Do not place an order online and then email or phone us with your order as it may be placed and shipped out to you twice. All orders are processed within 24 hours of receiving them. If there are no complications with payment or stock, of which you would be contacted about, orders are shipped out from our factory in the following manner;

Orders that do not have any personalization are processed and shipped out within 24-48 hours.

Orders that have personalization are shipped out within 3-5 days.

We ship using either Express Post or UPS and delivery times are different depending on where in the world you are located. If you have any questions or would like to check the status of your order please feel free to send us an email.

International Orders

We work closely with many players, teams and companies in many different countries and welcome all International sales.

Bats can be ordered by email or phone and can be shipped out to you as fast as an order placed online. Please feel free to email which bats you are interested in ordering as well as your full shipping address and phone number and someone will contact you within 24 hours to confirm your order and pricing. International pricing on individual game bats is translated using the current day’s exchange rate. Teams and volume programs are available as well.

Mail or fax orders

If your preference is not to purchase online you may order by phone, email, mail or fax. Payment may be made by Visa, Master Card, Certified Cheque or Money Order.

Email your order to: Sales@KR3bats.com
Fax your order to: 519 658 4289
Mail your order to:
KR3 Inc
PO Box 29133
Cambridge, Ontario N3C 0E6

Phone: 519.658.5253
Email: sales@KR3bats.com

63 Sheffield St, Cambridge, Ontario. N3C 1C4